Frequently Asked Questions

Product Search

I can not find the product i am looking for , What am i supposed to do?

If you are unable to find the product you are interested on , contact us though the customer care line service and we will be able to tell you on the availability of the product

How can i know the price of a product ?

To know the price of one of our product , visit our website go to the search bar enter the name of the product , click the search icon . A list of products will appear , click the product you want and you will see the price as well as the other details concerning the product.


In case of misunderstanding of products ,How can you help me understand ?

We do help our customers to understand and order the exert product that they want, what you have to do is to contact us and we will help you.

I do not know what to get for my specific health conditions ?

You can contact us and we will connect you with our Nutritionist ,where you can share your conditions and get help?

Payment and Order

When do i have to pay, before or on delivery?

For your order to be processed you have to pay as you place the order.

What type of payment am i allowed to use?

Payments are done via M-Pesa , Visa , Pesapal and Mastercard.

Do I need an account to place an order?

For someone to make and order , he/she does not need to have an account.

It my first time to make an order ,How do i go about it?

just call us and we will direct you on how to place the order

Can I Return a Product?

Yes , someone can return a product following our terms and conditions.


When i order a package , How can i get it and how long will it take for me to have my package?


If i order and am not around your perimeter of delivery can i have someone to collect my package?

When an order is made earlier than noon the delivery is made that day and if an 0rder is made past noon the delivery is made the following day .

Yes, this is done when we receive a confirmation from you that someone is collecting your package , note , the third panty should have original document as stated on our terms and conditions.


How can i be getting updates on your products?

To get updates on our products visit our website and  follow us on face book , twitter and You tube.

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